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Frequently Asked Questions

What is an immigrant?
Most immigrants are people who choose to leave their countries voluntarily to make a new life elsewhere. They can return home at any time, and can still count on the protection of their own government.


What is a refugee?
Refugees are people who have had to escape from their homes in times of war and/or have a well-founded fear of persecution based on their race, religion, nationality, political opinions or membership in a particular social group. They cannot safely return home, and cannot count on their government to protect them or provide for their basic needs. (Source: Refugees - A Canadian Perspective, http://www.unhcr.ch/tech/teach. htm )


How many refugees does Canada accept each year?
In keeping with its humanitarian traditions and international commitments, Canada accepts between 10,000 and 14,000 refugees each year. More than half of these refugees are selected abroad for resettlement in Canada. The others are privately sponsored refugees and successful refugee claimants, who arrive in Canada seeking protection and are accepted by the Immigration and Refugee Board. (Source: 2009 CIC Annual Report)


Is there a waiting list for programs and services offered by the Association for New Canadians?
The Association usually does not have a waiting list for its programs and services. In addition, there is ready access to community services such as comprehensive health care and post-secondary education.


Can the Association for New Canadians help people immigrate to Canada?
No, however, the Association can assist by providing basic information and referral to the appropriate process. The Association can also provide newcomers with information on the immigration process through its Toll-Free Helpline. The service is available throughout the week from 9:00 am to 4:30 pm and can be accessed by phone, toll free, at 1-833-222-0921 or by email at ancinformation@ancnl.ca


Does the Association for New Canadians accept donations?
Yes. The Association is a charitable organization and gratefully accepts donations of all kinds from the community. In helping newcomers settle into new living situations, used clothing and basic household items are always welcome.